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Company Policies

  Our Promise To You
Manufacturer's Warranty
Custom Made Products
Color Disclaimer
Order Changes and Cancellations
Returns
Damaged Deliveries
Defective Merchandise
Backorders and Discontinued Products
Terms of Use

 


Our Promise To You
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Customer satisfaction is very important to us. We're so sure you will be happy with our level of service and the high quality of our products, every purchase comes with Comfort Blinds promise to you: If you are not completely satisfied with your window covering purchase, please contact us within two weeks of receipt of your order and we will do everything we can to correct the situation and make you happy.

Since all of the window coverings from Comfort Blinds are custom, made-to-order, please follow our instructions carefully regarding measuring, installation and our color disclaimer policy. You can be certain of your measurements by carefully following our online measuring instructions. If color accuracy is very important to you, please order a FREE sample swatch to make sure you like the color before making your product selection.

We cannot offer any guarantees regarding measuring mistakes or incorrectly ordered color, product, or option selections. If you discover you made an error when ordering, we will be happy to assist you in having the window coverings remade. To help defray the cost of reordering the window covering in the correct specifications, Comfort Blinds will offer a discount off the regular price of the replacement window covering.

At Comfort Blinds, we stand behind the products we sell. Our commitment to you is your 100% satisfaction with us.



Manufacturer's Warranty
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All products sold by Comfort Blinds are covered by manufacturers' warranties. All warranties are provided by the manufacturer and extended to the original purchaser only. Comfort Blinds does not manufacture any of the products sold through this site and disclaims any express and/or implied warranties with regard to the goods you are purchasing. In the unlikely event that warranty service is ever needed, just contact us and we'll arrange for repair or replacement as quickly as possible.

The manufacturer warrants that all blinds will be free from defects in materials and workmanship, given normal use and provided that the blinds were installed properly in the window, and manufacturer recommendations were followed with regard to size limitations and specifications. Damage resulting from misuse, abuse, accidents, alterations, normal wear and tear, exposure to the elements, including but not limited to exposure to salty air, humidity, discoloration due to sunlight or the passage of time is not covered by this warranty.

Slat material used in blinds may contain variations in grain and texture and could appear randomly. Slight variations in color, as well as minimal warping may also occur. These are all naturally occurring tendencies when dealing with faux wood (PVC) and/or wood products and are considered acceptable. Returns for the above mentioned reasons are not warranted.

The obligation of the manufacturer in the event of a defect covered under this warranty is limited to repair or replacement of the blinds or components, at the manufacturer's option, provided the product is returned to the manufacturer. The manufacturer or Comfort Blinds are not responsible for transportation and/or labor costs involved with returning the product(s) or reinstallation of the product(s) in the window. This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall the manufacturer or Comfort Blinds be liable or responsible for incidental or consequential damage or for any other direct or indirect damage, loss, cost, expense or fee.



Custom Made Products
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Measurements
All of our window treatments are custom made to your exact measurements and specifications and, therefore, are not returnable. If you follow our measuring instructions carefully, you can be confident they will fit your window perfectly. Of course, we realize that mistakes may occur from time to time. If we make a mistake when manufacturing your blind or shade, we will either repair or remake them at no cost to you. If you make a mistake in measuring or entering your order, we can have your blind or shade remade for you at a discounted price.

Color Accuracy
Although we do our best to make sure that the color images on our web site are accurate, due to monitor differences, actual colors and textures will vary. Since all our products are custom made and can not be returned, if an exact color match is important to you, then please request a Free Sample before you place your order. Keep in mind that there still may be some minimal color variations between the samples and the actual ordered product you receive, due to different run lots. Because of these variations, we recommend that when identical products and colors are to be used for more than one window in a room, that they all be ordered at the same time.

Fabric Back-Lighting
Fabric back-lighting occurs as light filters through the translucent and semi-translucent fabrics from behind. Online color images do not show you the effect of back lighting, which can soften colors and highlight fabric textures. If it is important for you to see how back-lighting affects the color or texture of a particular material, you can request a sample from us.

Stained Finish Real Wood Blinds
Due to the natural variances in wood's natural color and grain, each dye lot will vary for any of the stained wood products. These variances are minimal, but there is no way to ensure the color of stained wood blinds will be the same between every dye lot. If you are ordering multiple blinds that will be located in the same room, we strongly recommend that you order all of them at the same time. Sample colors may also vary slightly from your final order, as they may come from different dye lots than the blinds you receive.

Natural Woven Wood Shades
Natural woven wood shades are made from bamboo, rattan, reeds, jutes, and other natural woods. Because they are a natural product, the colors can vary substantially between dye lots. Samples should be used to get a general idea of the color, texture and pattern of the product. Bamboo patterns varies from a greenish tint to a yellow/tan color to a natural brown shade. Green bamboo should gradually change to a more yellow/tan/natural brown color over time.

Color Coordinated Components
Most items are manufactured with color coordinated components. Color coordinated means similar colors but not necessarily the same exact color. An exact match in color is not usually possible for the components of the blind or shade. The color(s) that best coordinates with the product's slat or fabric color will be chosen for use on the components. Occasionally, neutral colored headrails and/or bottom rails may be used. Some of the components that will use coordinated colors (if an exact color is not available) include: headrail, bottom rail, ladders, lift and tilter cords, tilter wands and tassels



Color Disclaimer
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Although we do our best to make sure that the color images on our web site are accurate, due to monitor variations, the images shown may not reflect an exact match of the actual color. Since all our products are custom made and can not be returned, if an exact color match is important to you, then please request a Free Sample before you place your order. Keep in mind that there still may be some minimal color variations between the samples and the actual ordered product you receive, due to different run lots. Because of these variations, we recommend that when identical products and colors are to be used for more than one window in a room, that they all be ordered at the same time.



Order Changes And Cancellations
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All of our products are made to order and production usually begins the day after an order is placed with us. Changes and cancellations can be done only before your order has gone into production. To request a change in your order, please contact us within 24 hours from the time you submitted your order. If production has already begun on your order, however, we will not be able to make any changes to your order. To request a cancellation of an order: For orders place between 12:00am - 9:00am EST, we must receive the request by 3:00pm EST; for orders placed between 9:00am - 11:59 EST, we must receive the cancellation request by 9:00am EST the following morning. Any cancellations that are able to be made will be subject to a 10% cancellation fee. Comfort Blinds will refund your money less the 10% cancellation fee. Due to the production speed of our Quick-Ship products, we are unable to cancel or make any changes to these products once an order for them is placed with us. On rare occasions, there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond the control of Comfort Blinds. When the manufacturer contacts us regarding this situation, you will be notified immediately.



Returns
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Our window treatments are custom made-to-order based on your measurements and specifications and are non-returnable. Our window treatments are manufactured to first quality standards, utilizing the highest quality materials and workmanship. In the unlikely event you receive a custom-made product damaged or defective, please contact us within 7 days and we will replace or repair the product. Please contact us before returning any merchandise to get the return authorized and make proper arrangements. A return goods authorization number (RGA#) is required for proper shipping, tracking and handling of the return. Any item returned without a return authorization number will be refused. Should a return of an item be necessary, please keep the original packaging materials and product to send the product back. Comfort Blinds does not supply boxes or packaging material for the return of any merchandise. ** If a delivery of an order is refused by the customer, the customer will be responsible for paying the reshipping charges before the order will be resent to the customer from the factory.



Damaged Deliveries
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When your order is delivered, please inspect the boxes carefully and note any immediately observed packaging damage to the driver. When you receive your order, please open the package immediately and inspect the contents for any damage that may have occurred during transit from the factory. If an item is received damaged in transit, please notify us within 5 days of the original delivery date so that a freight claim can be processed. Please keep the original packaging materials and product should the return of the merchandise be necessary. Comfort Blinds does not supply boxes or packaging material for the return of any merchandise. To report a freight claim issue within this 5-day period, please contact us at claims@comfortblinds.com. IMPORTANT: Freight damage claims must be made with the manufacturers in a timely fashion. If you do not notify Comfort Blinds that an item has been damaged during shipment within this 5-day period, Comfort Blinds will not be able to repair or replace the damaged merchandise at no cost to you.



Defective Merchandise
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Upon receipt of your order, immediately open and inspect it thoroughly for any manufacturing defect. If you find your merchandise is defective or made incorrectly, please contact Comfort Blinds within 7 days of the original delivery date. If the product requires replacement, you will be given a Return Goods Authorization Number (RGA) and a shipping address to return the merchandise. Any return must have an RGA number or the claim will not be accepted. If you do not notify Comfort Blinds that the merchandise is defective within this 7-day period, Comfort Blinds will not be able to repair or replace the defective merchandise at no cost to you. To report a claim within this 7-day period, please contact us at claims@comfortblinds.com.



Backorders and Discontinued Products
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In rare instances, a product may be put on backorder or discontinued by the manufacturer. At Comfort Blinds, we do our best to make sure our product selections are the most current, up-to-date window treatments available from our manufacturers, and that they keep a sufficient supply of materials in their inventory at all times. We want you to receive your order as quickly as possible. Although rare, unexpected factors may cause a backorder situation to occur with a specific item. As soon as we are notified by the manufacturer that a backorder has occurred, we will notify you immediately. Comfort Blinds will also make every effort to remove discontinued items from our website as soon as we are made aware of them.



Terms of Use
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Use of the Site
This site, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Comfort Blinds, LLC. Comfort Blinds, LLC reserves the right to refuse service and/or cancel orders at it's discretion including, without limitation, if Comfort Blinds, LLC believes that customer conduct violates applicable law or is harmful to the interests of Comfort Blinds, LLC. By using this website, comfortblinds.com, you acknowledge that you have read and agree to all policies, disclaimers, guidelines and terms and conditions appearing on this website, including but not limited to return policy, warranty policy, and color disclaimer. Comfort Blinds reserves the right to modify or change the Terms and Conditions at any time without prior notice to you.

Copyright
All content included on this site, comfortlbinds.com, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, is the property of Comfort Blinds, LLC, or its content suppliers and is protected by U.S. and international copyright laws. All software used on this site is the property of Comfort Blinds, LLC or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Trademarks
Comfortblinds.com is a trademark of Comfort Blinds, LLC in the United States. Comfort Blinds, LLC graphics, logos and service names are trademarks of Comfort Blinds, LLC and may not be used in connection with any product or service that is not Comfort Blinds, LLC in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Comfort Blinds, LLC.

Modification of Content
Comfort Blinds, LLC attempts to ensure that the content on this website is complete and current. As indicated in the disclaimer set forth below, Comfort Blinds, LLC does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price, product description or availability. Comfort Blinds, LLC reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you. Also, Comfort Blinds, LLC reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, or your credit card has been charged. Comfort Blinds, LLC will attempt to notify you of a change in price before the order is placed with the manufacturer. If your credit card has been charged for the purchase and your order is canceled, Comfort Blinds, LLC shall promptly issue a credit to your credit card.

Disclaimers
THIS SITE IS PROVIDED BY COMFORT BLINDS, LLC ON AN "AS IS" BASIS. COMFORT BLINDS, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COMFORT BLINDS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL COMFORT BLINDS, LLC BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Referral Services
You acknowledge and agree that the work of any Installation or Service contractor being referred to you is performed on an "AS IS" basis without any warranty whatsoever, and your sole and exclusive remedy, and Comfort Blinds, LLC's sole obligation to you or any third party for any claim arising out of your use of the services or the website, is that you are free to discontinue your use of the services or the website at any time. COMFORT BLINDS, LLC EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY AND ALL LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF INSTALLATION OR OTHER SERVICES OR ANY CONSEQUENCES WHICH FLOW FROM SUCH SERVICES.

Link Partners
Sites links from our website are not necessarily affiliated in any way to Comfort Blinds LLC, and do not constitute a recommendation or guarantee for their services or products. If you are a site owner and wish to exchange links with Comfort Blinds LLC, please send an email here. Please include site title, web address, and description in the email as well as where the reciprocal link to www.comfortblinds.com can be located.

Applicable Law
This site is created and controlled by Comfort Blinds, LLC in the State of Michigan, USA. As such, the laws of the State of Michigan will govern these disclaimers, terms and conditions without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.



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